FAQs


What is stoneware pottery?

Stoneware is a strong, opaque ceramic ware that is mid range to high fired (around 2,000 degrees) until vitrified and nonporous.

Is your pottery food safe?

YES! All pottery is food safe. We only use American-made clays and glazes that are guaranteed to be lead-free and food safe.

Is your pottery microwave safe?

YES! Our high-fired pottery is matured fully and can be microwaved.

Is your pottery dishwasher safe?

YES! All pottery is dishwasher safe.

Can I use your pottery in the oven?

Yes, however, while stoneware pottery can tolerate both cold and hot temperatures, it can break if subjected to them too quickly.

How do I care for my pottery?

To care for your pottery, avoid scratching your stoneware pottery with hard bristled brushes or scraping food off with sharp objects. Stoneware pottery is strong and durable but should still be treated with care to maintain each pieces longevity.

Do you take custom orders?

We do not, however, we do take special orders during our downtime. This means that if you see a current design that Chaucy creates and you would like it on a particular piece, we will do our best to accommodate your request. Contact us via email or by phone for more information on special orders.

What is your shipping policy?

Purchases are available for in store pick-up or shipment. We package and ship directly out of the studio via USPS Priority Mail. Products are often double boxed to insure safe receipt. All products are insured through USPS.

What forms of payment do you accept?

Acceptable forms of payment are cash, personal checks, bank checks, Mastercard, Visa, Discover, American Express and most debit cards with Mastercard/Visa logo. Please make all checks payable to Pottery by Chaucy.

What is your return policy?

All sales are final. Please contact us within 48 hours of receiving your purchase if there are any issues.

Do you offer gift certificates?

We do! They are available in-store and are redeemable in-store. Unfortunately, they are not valid for online purchases.